When you intend to make business improvements, it is important to understand who your customers are, what they think, what is important to them, and how they behave. In addition, you can find even more value in getting sound, honest feedback from your employees. Since 1987, SBC, Inc. has been interviewing, calling, mystery shopping, mailing and e-mailing, and facilitating focus groups to better understand how clients need our support.
As a result, today we are able to offer your company a variety of affordable options for what you need to know on an ongoing basis about your customers and/or employees. Let us help you define exactly what type of business intelligence you need so that SBC, Inc. can develop the right survey for you. When you begin to create content for your survey options, you may ask yourself, “What do I need to ask?” or “What information do I want to have identified?” We want to help you identify which questions will best suit your specific industry and areas you want to focus on. The result from this information will be delivered in easily deciphered tables and graphs or as raw data and will provide you with answers as to how you can increase business results by OPTIMIZING EVERY OPPORTUNITY WITH ZEALOUS ENTHUSIASM (OOZEIT).
Our commitment is to guarantee confidential and accurate survey information that will provide you with the intelligence to better understand what you might need to do to improve your results.